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WEBSITE AND APPS PRIVACY POLICY

Last Update: 13/08/2024

A. WEBSITE PRIVACY POLICY

In this Data Protection Policy, we inform you of how your data is processed when you visit www.temizlikyolda.com (the website).

DATA CONTROLLER

The company under the name “Temizlikyolda A.Ş. & Olcay Yigitdogan (TEMIZLIKYOLDA.COM)”, is duly incorporated under the laws of Türkiye, with an address at Zumrutevler Mah. Akkayalar Sk. Fuaye Turkuaz A17 D2 Maltepe Istanbul Tel: +90850 8007777 (from now on the "Company" or “We”) is the responsible person and the Data Controller, as defined under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and the free movement of such data (from now on “GDPR”) and the applicable national laws, for the processing of your data under this Privacy Policy.

PERSONAL DATA THAT WE COLLECT

When you visit the website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, we collect information about the individual websites or products you are viewing and how you interact with the website. We call this automatically-collected information "device information".

We collect device information using the following technologies:

"Cookies" are small files that are stored on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to Disable Cookies see http://www.allaboutcookies.org
"Log file" contains the automatically managed log of all or certain actions on the site and collects data such as IP address, browser type, internet service provider, reference/termination pages, and date/time stamp.
"Web beacons", "Tags", and "pixels" are electronic files that record information about how you browse the website.

When using the TEMIZLIKYOLDA.COM platform we collect the following personal data from you. We need this data to adequately fulfill the contract between you and us and to comply with our legal obligations. Without this data, we may not be able to offer you all the services you request.

User Account Information. When you register a TEMIZLIKYOLDA.COM user account, we need certain information such as your email address and password. Alternatively, you can log in to the TEMIZLIKYOLDA.COM platform using your accounts such as Apple, Google LinkedIn, etc.
Profile data and advertisement details. We may ask you to provide additional information to use certain features of the TEMIZLIKYOLDA.COM platform (e.g. bookings). This may include your address, telephone number, profile picture, gender, date of birth, full name, and a short introduction.

Exact Location. We use this information to provide features of Our Service and to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

Data to verify your identity. To help create and maintain a trusted environment, we may collect identity verification information (such as photographs of a government identification card, passport, national identity card, or driver's license, where permitted by applicable law) or other authentication information.

Payment information. To use certain features of the TEMIZLIKYOLDA.COM platform (for example, bookings), we may ask you to provide certain payment information (such as your bank account or credit card details) to enable us to process payments.
Communication with TEMIZLIKYOLDA.COM and other members. When you communicate with TEMIZLIKYOLDA.COM or use the TEMIZLIKYOLDA.COM platform to communicate with other members, we collect information about your communications and any data you provide for them.

Our websites and applications are not directed at children, and we do not knowingly collect personal information from children directly. If you believe that we are processing personal information improperly, we take this very seriously and ask you to contact us using the information provided in the "Contact Us".

PURPOSES OF DATA PROCESSING

For example, we process your data to (for):

properly provide our services;
ensure that you meet the requirements for the use of our website and our services;
make visits to our website as pleasant as possible;
where permitted to send or display targeted advertising;
process your requests;
fulfill obligations within the scope of legal requirements;
meet our security requirements (e.g. to detect criminal offenses);
create statistics; purposes of quality assurance, process optimization, and planning security

We may use the personal data to create and maintain a more trustworthy and secure environment:

to identify and prevent fraud, spam, abuse, security incidents, and other harmful activities;
to conduct safety investigations and risk assessments;
to verify or authenticate the information or proof of identity transmitted by you;
to conduct cross-checks with databases and other sources of information, including police and background checks, by applicable laws and with your consent, if necessary;
to comply with our legal obligations;
to resolve any disputes with our members and to enforce our agreements with third parties;
to enforce our Terms of Use.
 
We may use the personal data as part of payment services, e.g.:

to enable you to access and use the payment services;
to identify and prevent fraud, spam, abuse, security incidents, and other harmful activities;
to conduct safety investigations and risk assessments;
to carry out comparisons with databases and other sources of information;
to comply with legal obligations (e.g. money laundering regulations); To enforce payment terms and other payment policies;
to send you, with your consent, advertising messages, marketing material, advertising, and other information that may be of interest to you based on your preferences.

We process this personal data for these purposes because we have a legitimate interest in protecting the TEMIZLIKYOLDA.COM platform, measuring the appropriate performance of our agreement with you, and complying with applicable laws and regulations.

LAWFULNESS OF PROCESSING

We process your data based on one or more of the following restrictive legal grounds:

Compliance with the Company's legal obligations;
To defend the Company's legitimate business interest, unless the interests or fundamental rights and freedoms of the data subject prevail over it and require the protection of the relevant data;
Execution of an agreement with you;
Consent of the data subject

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use, store, and process personal data to

provide, understand, improve, and develop the TEMIZLIKYOLDA.COM platform,
create and maintain a more trusted and secure environment (e.g. to comply with our legal obligations and ensure compliance with the TEMIZLIKYOLDA.COM guidelines), and
provide, personalize, measure, and improve our advertising and marketing. We use the device information we collect to identify potential risks and fraud (especially your IP address) and to improve and optimize our Website (e.g., by conducting analyses of how our customers interact with the website). We also use the device information we collect to evaluate the success of our marketing and advertising campaigns.

CATEGORIES OF RECIPIENTS

We share anonymized personal data privately and electronically with third parties so that we can use your data as described above. For example, we use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your data here: https://www.google.com/intl/de/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout. Your data will never be sold to third parties.

To enable bookings or other interactions between members, we may need to share some of your information, including personal information (your full name, age, and address for collection and, if applicable, return of items), with other members, as this is necessary for the proper performance of the contract between you and us. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request we receive, or to otherwise protect our rights.

We do not share your payment and withdrawal details with other members.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to send you targeted advertising or marketing communications. We believe that the targeted advertising or marketing communications will be of interest to you. For more information about targeted advertising, please visit the education page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/howdoes-it-work.

You can disable targeted advertising via the following links:

Facebook: https://www.facebook.com/settings/?tab=ads  
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalizedads
In addition, you can disable some of these services, by visiting the deactivation of portal or the Digital Advertising Alliance http://optout.aboutads.info/.

DO NOT TRACK

Do Not Track is an HTTP header field that signals to a website or web application that it does not want to create a usage profile about the visitor's activities. Please note that we do not change the data collection and use practices of our website when a "Do Not Track" signal is displayed in your browser.

YOUR RIGHTS

As personal data subjects, you have the following rights, as defined and specified in the GDPR and the applicable national laws and regulations:

a) the right of access, i.e. the right to obtain information about the data we have stored about you;

b) the right to demand the correction in the event of an inaccurate registration or subsequent change;

c) the right to request the deletion or - if storage obligations exist - the restriction of the processing of data no longer necessary for the said purpose. Please note the following if you request the deletion of your data:

We may retain some of your personal information for our legitimate business interests, such as fraud detection and prevention and enhanced security. For example, if we suspend a TEMIZLIKYOLDA.COM user account for security reasons or because of fraud, we may retain certain information from that TEMIZLIKYOLDA.COM user account, to prevent that member from opening a new TEMIZLIKYOLDA.COM user account in the future.
We may store and use your data to the extent necessary to comply with our legal obligations. For example, TEMIZLIKYOLDA.COM and some of your information may be retained for tax reasons or legal reporting and accounting obligations.
Information you have shared with others may continue to be publicly visible on the TEMIZLIKYOLDA.COM platform even after your TEMIZLIKYOLDA.COM user account is terminated. However, the assignment of such information to you will be removed. In addition, some copies of your information may remain in our database but are separate from personal identifiers.
As we maintain the TEMIZLIKYOLDA.COM platform to protect against accidental or malicious loss and destruction, copies of your personal information may not be removed from our backup systems for a limited time.
d) to obtain data provided by you in a structured, commonly used, and machine-readable format;

e) the right to object, if the processing of your data is based on a legitimate interest/ against the use for advertising purposes/against a decision based solely on automated processing, including profiling;

(f) the right to withdraw your consent;

g) the right to complain to the competent supervisory authority if you have doubts as to whether your data is being processed in conformity with data protection legislation.

You also have the right to file a complaint with the competent state data protection authority if you believe that the processing of your data violates the legal provisions. However, you always have the right to contact us first through the contacts provided below in this Privacy Policy if you have any additional questions or wish to exercise your rights regarding the processing of the above personal information.

When sending requests, you will be asked to confirm your identity.

UNSUBSCRIBE

You can remove yourself from offers and promotional emails by clicking on the "unsubscribe" link in any communication with us or by sending your request to [email protected]

RETENTION TIME

We will only retain your data for as long as is necessary to fulfill the purposes for which we have collected it, including to comply with legal, accounting, or legal requirements.

Your data will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, storage can take place due to legal retention periods. If such statutory storage periods do not exist or have expired, the data will be stored to fulfill and bill the contract and prove the correct fulfillment until the expiry of liability periods (limitation periods) and then deleted. To determine the period for retaining your data, the following criteria are considered:

a) the nature of the personal data;

b) the legal obligations of the Company;

c) the purpose of the processing;

d) the risks to the Company and the data subjects that may result from the retention of the relevant data.

COOKIES

Cookies help us to determine the frequency of use and the number of users of our website, as well as to make our services as convenient and efficient as possible for you.

Based on Art. 6 para. 1 lett. f GDPR, we use "session cookies" to optimize our website and ensure comfortable and undisturbed use. These cookies are stored exclusively for the duration of your visit to our website. They are automatically deleted when you close your browser.

In addition, we also use "persistent cookies" to record information about visitors who repeatedly access one of our websites. The purpose of using these cookies is to be able to offer you optimal user guidance, to "recognize" you, and to be able to present you with the most varied website and new content if you use them repeatedly. When you visit our website, you will be informed via a cookie banner that you give your consent to the use of cookies by using our website. Of course, you have the option to disable the storage of cookies.

There is no individual profiling of user behavior. The content of persistent cookies is limited to an identification number. Name, e-mail address, IP address, etc. are not stored.

The use of our products and services is also possible without cookies. In your browser, you can disable the storage of cookies, restrict them to certain websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC at any time (file: "Cookies"). Please note that in this case, you will have to expect a restriction.

Most web browsers enable the settings of most cookies via the browser settings. Visit http://www.allaboutcookies.org to learn more about cookies, including how to determine which cookies have been set and how to manage or delete them.

WEB BEACONS

A tracking pixel is a transparent image file that is used to track your navigation through a single web page or series of web pages. They are also called web beacons and are typically used by websites that use third-party analytics software. Web beacons may be used in conjunction with cookies to gain an understanding of how visitors to a website navigate through the website and how the content on the website is processed.

The information is anonymous and is only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person, as they never contain personal information such as your name or email address.

DATA SECURITY

We take all the appropriate technical and organizational measures for the protection and security of your data. We use various security measures and technologies to protect your data against unauthorized access, use, disclosure, alteration, or destruction, by the relevant laws on the protection and confidentiality of personal data, such as anonymization, misrepresentation, data encryption, firewalls, principles of data protection already by design and by definition, and organizational measures such as strict policies for access to systems, employee confidentiality, the establishment of internal procedures etc.

When we share or transmit your data with third parties, we contractually ensure that they keep your data confidential and implement appropriate security measures to maintain the security of your data.

If you wish to contact us by e-mail, please note that the confidentiality of the information transmitted cannot be guaranteed. The contents of the e-mail messages may be read by third parties. We, therefore, recommend that you send us confidential information by post.

CHANGES

We take reasonable steps to ensure that all personal information we hold is accurate, complete, and up-to-date. You should notify us immediately if changes occur to the personal data we have stored about you.

You may at any time request us to correct the personal data we have stored about you that you believe is incorrect or outdated. We will process such requests within a reasonable period.

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.

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B. APP PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you download and interact with the TEMIZLIKYOLDA.COM app.

DATA CONTROLLER

The contact person/data controller for the lawful processing of your personal information within the definition of the data protection laws is:

Temizlikyolda A.Ş. & Olcay Yigitdogan (TEMIZLIKYOLDA.COM)
Zumrutevler Mah. Akkayalar Sk.

Fuaye Turkuaz A17 D2 Maltepe Istanbul

Tel. +90850 8007777

Email: [email protected]
 
PERSONAL DATA COLLECTED

When you use or interact with our app, your data is processed.

Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This primarily includes information that allows conclusions to be drawn about your identity, for instance, your name, your phone number, your address, your exact location, or your e-mail address.

The statistical data that we collect, for example, once you visit our app which can't be directly linked to your person doesn't fall into the term personal data.

What data is processed and why?

When downloading and installing as well as using the app, your data is processed

    When you download and install the app
    To be able to download and install our app from the Google Play Store, you must first register for a user account with the Play Store and conclude a corresponding usage agreement with them. We do not influence this, whatsoever, we are not a party to such a user contract.
    When you download and install the app, necessary information such as your user name, your e-mail address, the customer number of your account, the time of the download, and the individual device identification number is transferred to the app store. We do not influence the data collected here and are not responsible for it. We only process this provided for the downloading and installing of the app on your mobile end device.

    When you use the app
    If you simply open the app without interacting with it or entering any data, we do not collect personal data, except the data that your device transmits to enable you to call it up. This is a required technical process, and the following data is transmitted:

    - Your device type
    - IP address
    - Date and time of the request
    - Content of the request (specific page)
    - Access status/HTTP status code
    - Amount of data transferred in each case

    Your IP address is deleted or anonymized after use. In terms of anonymization, the IP addresses are changed in a way that the person concerned cannot be identified or can no longer be identified. The data in technical logs are evaluated by us in an anonymized form to further improve our app and website and make them more user-friendly. Furthermore, it enables us to find and correct errors in a quicker manner.

    Data processing is necessary so that you can inform yourself about the contents of our app. The legal basis for this is Art. 6 para. 1 lit. f of the General Data Protection Regulation. The processing of said data is essential for the provision of the content. Or else, you would not be able to use our app as desired.

    When you register to the app
    When you register to use the TEMIZLIKYOLDA.COM app we collect the following personal data from you. We need this data to adequately fulfill the contract between you and us and to comply with our legal obligations. Without this data, we may not be able to offer you all the services you request.

    a) User Account Information: When you register a TEMIZLIKYOLDA.COM user account, we need certain information such as your email address and password. Alternatively, you can log in to the TEMIZLIKYOLDA.COM app using your accounts such as Apple, Google LinkedIn, etc.

    b) Profile data: To use certain features of the TEMIZLIKYOLDA.COM app (e.g. bookings) we may ask you to provide additional information. This may include you:
    - full name
    - address
    - exact location
    - telephone number
    - profile picture
    - date of birth

    c)  Data to verify your identity: To help create and maintain a trusted environment, we may collect identity verification information such as:
    photographs of a government identification card passport national identity card driver's license (where permitted by applicable law) or other authentication information

    d) Payment information: To use certain features of the TEMIZLIKYOLDA.COM platform (for example, bookings), we may ask you to provide certain payment information such as your bank account or credit card details to enable us to process payments.

    e) Communication with TEMIZLIKYOLDA.COM and other members: When you contact TEMIZLIKYOLDA.COM’s customer service or use the TEMIZLIKYOLDA.COM app to communicate with other members, TEMIZLIKYOLDA.COM collects the following data:
    - the content of the message
    - the time and language of the message

    f) Advertising details: When you subscribe to our newsletter, your email address will be used for our advertising purposes. You can unsubscribe at any time by clicking on the link provided in the newsletter. We use your e-mail address exclusively to send you our newsletter for our advertising purposes.

What permissions are requested?

For some functions, our app must be able to access certain services and data on your mobile device. Following are the permissions the TEMIZLIKYOLDA.COM app may request the functions for which these permissions are required. These permissions can be subsequently changed or revoked.

Messages: To be able to communicate with other service providers or clients on TEMIZLIKYOLDA.COM,  you will be asked to give TEMIZLIKYOLDA.COM permission to send and view messages.

Push notifications: If you give TEMIZLIKYOLDA.COM permission for push notifications, you will receive notifications about services, new messages as well as occasional promotions and news at TEMIZLIKYOLDA.COM.

Photos and Camera: If you grant TEMIZLIKYOLDA.COM the required permissions, the app can access your photo gallery as well as the camera of your mobile device. This feature is used to complete your profile and describe your services or tasks in more detail.

Location: If you grant TEMIZLIKYOLDA.COM permission to access your location, the app can personalize your searches and provide you with services based on your location.

Calendar: If you permit TEMIZLIKYOLDA.COM to access your calendar, the app can read your calendar events and details. You can also sync your calendar to your task days.

Will my data be passed on?

The data collected by TEMIZLIKYOLDA.COM will only be passed on to third parties if it is vital to process a contract or to provide technical functionality of the app. It could also be passed on to third parties if there are any other legal grounds for passing on the data.

When will my data be deleted?

We will only store your data for as long as is necessary to fulfill the purposes for which we have collected it, including to comply with legal, accounting, or legal requirements.

Your data will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, storage can take place due to legal retention periods. If such statutory storage periods do not exist or have expired, the data will be stored to fulfill and bill the contract and prove the correct fulfillment until the expiry of liability periods (limitation periods) and then deleted.

To determine the period for retaining your data, the following criteria are considered:

a) the nature of the personal data;
b) the legal obligations of the Company;
c) the purpose of the processing;
d) the risks to the Company and the data subjects that may result from the storage of the relevant data  

What are your rights?

As personal data subjects, you have the following rights, as defined and specified in the GDPR and the applicable national laws and regulations:

    The right of access, i.e. the right to obtain information about the data we have stored about you;
    The right to demand correction in the event of an inaccurate registration or subsequent change;
    The right to request deletion or - if storage obligations exist - the restriction of the processing of data is no longer necessary for the said purpose. Please note that if you request the deletion of your data, we may retain some of your personal information for our legitimate business interests, such as fraud detection and prevention and enhanced security.
    To obtain data provided by you in a structured, commonly used, and machine-readable format;
    The right to object, if the processing of your data is based on a legitimate interest/against the use for advertising purposes or is against a decision based solely on automated processing, including profiling;
    The right to withdraw your consent;
    Finally, you have the right to complain to the competent supervisory authority if you have doubts as to whether your data is being processed in conformity with data protection legislation and if you believe that the processing of your data violates the legal provisions.

CONTACT US
Name of the company: Temizlikyolda A.Ş. & Olcay Yigitdogan (TEMIZLIKYOLDA.COM)
E-mail address: [email protected]